Our aim is to help solve any problems as quickly as possible. You can contact our Customer Service every Monday to Saturday between 9 a.m. and 5 p.m. by calling our free phone number +44 (0) 808 189 9853. If you are unable to get hold of us, please leave a call back request. Alternatively, you can send an email to email@example.com. We guarantee you will receive an answer within one week. If you are not satisfied with the help you receive, you can raise your complaint via the European ODR Platform.